Frequently asked questions (FAQs)

What is Counselling?

FAQ’s 1.- Counselling “offers you a safe, confidential place to talk about your life and anything that may be confusing, painful or uncomfortable. It allows you to talk with someone who is trained to listen attentively and to help you improve things” BACP

Is Counselling and Therapy an instant cure?

It normally takes a few sessions for you to become aware of changes and improvements in your life. Sometimes counselling and therapy can initially be quite difficult but rest assured that with our qualified team you will always be in a safe place at the end of your session.

Does Counselling and Therapy Work for Everyone?

Different people will get different results from their therapy experience. Recent studies from the International Centre For Clinical Excellence showed that 80% of clients in Counselling and Therapy end up better off than those who didn’t seek help.

How much does it cost?

Most of our Counsellors charge between £25 and £45 a session.

We do not provide free counselling but some of our team provide discounted or donation based sessions for those who are unwaged or facing financial hardship.

Your doctor may be able to access free counselling on your behalf if this is what you require.

What are the different types of Counselling and Therapy available?

Counselling and Therapy come in many different ‘flavours’. Our Counsellors and Therapists will have a particular training and/or a preferred way of working and would be happy to discuss this in more detail with you. Research by the International Centre for Clinical Excellence found that the type of counselling or therapy clients received made the smallest contribution to a successful outcome.

What questions should I ask when choosing a counsellor or therapist?

The following are questions to ask a Counsellor and Therapist as recommended by the BACP (British Association for Counselling and Psychotherapy). All of our team will discuss these kind of things with you so that it’s very clear how you will work together.

  • How many sessions will I have?
  • What type of therapy do you offer?
  • How much will it cost?
  • What happens if I miss a session?
  • What happens if I want to take a holiday, will I still have to pay?
  • Will the counselling be confidential?
  • Will you make notes during the session, and if so, what happens to these?
  • Can I contact my therapist in between sessions?

Where are you located?

We are located at 125 Zellig Building, First Floor, Devonshire House, Gibb Street, Custard Factory Birmingham B9 4AA.

Our telephone number is 0121 314 9903 and we can answer your calls Monday to Friday 8am to 6pm.

Our team provides Counselling sessions 7 Days a week from 7am to 8pm (Saturday and Sunday 9am to 4pm)

Full directions and public transport details can be downloaded here.

How does our service work?

Birmingham Counselling Services Aims to facilitate the provision of a high quality counselling service in Birmingham.

We act as a hub to refer clients to independent private practice counsellors who hire a space in our centre.

 In order to assure this quality Birmingham Counselling Services confirm the following information from their counsellors;

·      Qualifications

·      Membership of Professional Body

·      Personal, Professional Liability Insurance.

·      A recent DBS Certificate (within the last 2 years)

Once you have been allocated to a counsellor and your counsellor has contacted you,  your counsellor will be responsible for the work you do together. At your first session your counsellor will make a contract / agreement with you. This will concern things including confidentiality, what you need to do if you want to cancel a session, fees etc. It will also include who you should contact if you wish to make a complaint. We encourage you to speak to your counsellor first if things aren’t working out. All of our counsellors belong to a professional body and if you feel that you need or want to complain you can do so to their professional body.

 Quick Location Summary

We are located in the ‘Zellig Building’ (also known as ‘Devonshire House’) of the Custard Factory in Digbeth, Birmingham – a complex of offices within one of the former buildings of the former Bird’s Custard Factory. Birmingham Counselling Services is located just off the B4100 Digbeth High Street in the centre of Birmingham, roughly an 8-10 minute walk from Birmingham New Street Railway Station and Birmingham’s Digbeth Coach Station – with car parking space nearby.

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