Frequently Asked Questions

A concise guide answering your common queries

Our FAQ page is designed to provide clear and helpful information about Birmingham Counselling Services. Whether you’re wondering how to book a session, what to expect during therapy, or how our counsellors can support you, this page has all the answers you need.

We are located in the ‘Zellig Building’ (also known as ‘Devonshire House’) of the Custard Factory in Digbeth, Birmingham – a complex of offices within one of the former buildings of the former Bird’s Custard Factory. Birmingham Counselling Services is located just off the B4100 Digbeth High Street in the centre of Birmingham, roughly an 8-10 minute walk from Birmingham New Street Railway Station and Birmingham’s Digbeth Coach Station – with car parking space nearby.

Where are you located?

We are located at:

The Zellig Building

First Floor 
Devonshire House 
Gibb Street, Custard Factory 
Birmingham
B9 4AA

The Grounded Building

55 St Paul's Square
Jewellery Quarter
Birmingham
B3 1QS

Our telephone number is 0121 314 9903 and we can answer your calls Monday to Friday 8am to 6pm.

We have over 50 counsellors available over 7 days a week at both locations, running sessions from as early as 7am to as late as 8pm.

Full directions and public transport details can be downloaded here.

Counselling offers you a safe, confidential place to talk about your life and anything that may be confusing, painful or uncomfortable. It allows you to talk with someone who is trained to listen attentively and to help you improve things. A counsellor will not tell you what to do or judge you, but always try to understand things from your point of view, and support you to find your own answers.

What kinds of Counselling do you offer?


CBT is a well known Counselling Approach. It explores how your thoughts affect your feelings and influences your behaviour. CBT helps you to notice problematic thinking styles or behaviour patterns so that you can feel better. CBT uses a various strategies to help you make those changes in the here and now.

How does your service work?

Birmingham Counselling Services aims to facilitate the provision of a high quality counselling service in Birmingham. We act as a hub to refer clients to independent private practice counsellors who hire a space in our centre.

In order to assure this quality Birmingham Counselling Services confirm the following information from their counsellors;

  • Qualifications
  • Membership of Professional Body
  • Personal, Professional Liability Insurance.
  • A recent DBS Certificate (within the last 2 years)

Once you have been allocated to a counsellor and your counsellor has contacted you, your counsellor will be responsible for the work you do together. At your first session your counsellor will present a contract/agreement with you. This will concern things including confidentiality, what you need to do if you want to cancel a session, fees etc. It will also include who you should contact if you wish to make a complaint. We encourage you to speak to your counsellor first if things aren’t working out. All of our counsellors belong to a professional body and if you feel that you need or want to complain you can do so to their professional body.