Frequently Asked Questions
A concise guide answering your common queriesOur FAQ page is designed to provide clear and helpful information about Birmingham Counselling Services. Whether you’re wondering how to book a session, what to expect during therapy, or how our counsellors can support you, this page has all the answers you need.
Where are you located?
The Zellig Building
First Floor
Devonshire House
Gibb Street, Custard Factory
Birmingham
B9 4AA
The Grounded Building
55 St Paul's Square
Jewellery Quarter
Birmingham
B3 1QS
Our telephone number is 0121 314 9903 and we can answer your calls Monday to Friday 8am to 6pm.
We have over 50 counsellors available over 7 days a week at both locations, running sessions from as early as 7am to as late as 8pm.
Full directions and public transport details can be downloaded here.
What kinds of Counselling do you offer?
How does your service work?
Birmingham Counselling Services aims to facilitate the provision of a high quality counselling service in Birmingham. We act as a hub to refer clients to independent private practice counsellors who hire a space in our centre.
In order to assure this quality Birmingham Counselling Services confirm the following information from their counsellors;
- Qualifications
- Membership of Professional Body
- Personal, Professional Liability Insurance.
- A recent DBS Certificate (within the last 2 years)
Once you have been allocated to a counsellor and your counsellor has contacted you, your counsellor will be responsible for the work you do together. At your first session your counsellor will present a contract/agreement with you. This will concern things including confidentiality, what you need to do if you want to cancel a session, fees etc. It will also include who you should contact if you wish to make a complaint. We encourage you to speak to your counsellor first if things aren’t working out. All of our counsellors belong to a professional body and if you feel that you need or want to complain you can do so to their professional body.