Category Archives: Blog

  • The Irony of Forgiveness

    Posted on December 15, 2016 by in Blog

    An inability to forgive can be seen as a burden one must carry for their entire life. Perhaps because not forgiving someone can keep you surrounded by darkness from which it may seem impossible to escape.  Not many people know the irony of forgiveness so we thoughts we’d share it with you. An Inability to […]

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  • Holiday Season Stress

    Posted on December 5, 2016 by in Blog

    Sometimes people get in touch with Birmingham Counselling Services feeling stressed, anxious and even guilty because the holiday season is approaching and they find themselves dreading it. You might remember the day Santa Claus brought you your first bicycle.  It was the most beautiful thing you had ever seen.  You could hardly believe that the present of your dreams had […]

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  • How NOT to Deal with Customer Complaints

    Posted on December 4, 2016 by in Blog

    There are some phrases employees use that inspire red hot rage in customers. Customers have heard them so often before, that to hear them again, will reignite that same anger from previous negative customer service encounters. This can be destructive as more often than not, emotions will override rationality. The issue your customer contacted you about […]

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  • Understanding the Science of Focus

    Posted on November 30, 2016 by in Blog

    Distractions At times we all feel overwhelmed from the volumes of material and distractions coming at us, especially with the development of social media, iphones and Netflix. Distractions make us lose our focus and change direction away from our goals. Understanding the science behind the ability to focus can eliminate our troubles. A few decades ago, […]

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  • Causes of Divorce to Avoid

    Posted on November 25, 2016 by in Blog

     Some say the main thing that leads to divorce is marriage. Although ridiculous this is true. Divorce can only come after marriage. Others say that living together before marriage irons out all your problems. After which surely your marriage will be perfect. Often this is sadly not the case. Kuperberg and other scientists have found […]

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  • Top 3 Tips To Survive Black Friday

    Posted on November 23, 2016 by in Blog

    With Black Friday just around the corner, a dark cloud of dread is looming in the air for those working in retail. But don’t worry! We’re here to guide you through surviving one of the busiest days in the retailing world. Difficult customers come in a range of personality types: angry, intimidating, impatient, demanding, indecisive.. […]

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  • Lose Your Bad Habits

    Posted on November 14, 2016 by in Blog

    Commit to Good Habits – Lose the Bad Ones Very seldom do we need to feel committed to a bad habit to keep it going. They follow us around like the plague no matter how much we want to stop. Whilst good habits take time, commitment and a more effort to stick to. Yet once […]

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  • Listen To Your Body

    Posted on November 4, 2016 by in Blog

    Listen to your body and pamper those senses When you are experiencing mental or emotional stress, listen to your body. Stress could be from working too long and too hard, after an argument with someone you love, when deadlines are approaching, when your dog has gone missing – you might notice that suddenly you have […]

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  • 5 Reasons Why You Should Work Smarter, Not Harder

    Posted on October 29, 2016 by in Blog

    The transition from working hard to working smart isn’t necessarily easy. It involves completely rethinking how you approach your work. But believe us, it’s so worth it. Read on for 5 reasons why working smarter will enhance not just your business but your lifestyle too… 1 – You’ll Get More Done Smart workers know exactly […]

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  • A Quick Introduction to Psychology – The Bits You Can Actually Use Part 2

    Posted on October 26, 2016 by in Blog

    The Jedi mind tricks may be best left for Star Wars, but ask any Psychology student and they’ll tell you there are many aspects that you can use to your advantage. These are definitely worth knowing which is why we’ve decided to share them with you. Confirmation Bias A cognitive bias is an error of […]

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